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Customer Service Representative Valley View

Customer Service Representative

Full Time • Valley View
Benefits:
  • Return Bonus
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Training & development
At Kurtz Bros. –“WE MAKE THE GOOD EARTH BETTER.” Family owned and operated for 75 years, we pride ourselves in WASTE TO REUSE, and keeping our environment GREEN.  We are looking for highly motivated, outgoing individuals to join our Kurtz family, where you are more than just an employee, you are truly a member of the family. 

We hire at our eight store locations: Avon, Akron, Hudson, Garfield Heights, North Canton, Strongsville, Valley View & Willowick. 

Our typical time frame for hires is approximately 6 months, but can vary based on our season/availability. Seasonal employees are eligible for some benefits, 401k and employee discounts! (*waiting period applies). 

  • For each season an employee returns, they are eligible for: 
    • Paid Time Off
    • Holiday Pay
    • Up to $1,000 Return Bonus

Some positions may turn in to full-time, year-round positions.  Come GROW with our company—we offer careers with room to expand—from CSRs to Managers, and beyond.

                                                                    TAKE ROOT WITH THE KURTZ FAMILY & APPLY TODAY.

Now, for the legal jargon…

Essential Duties & Responsibilities:
 
  • Assess customer needs whether in-person or over the phone, answer questions, provide solutions, provide product information in order to familiarize and assist in merchandise selection, and provide any customer follow-up required
  • Become knowledgeable regarding the composition and application of the product line and develop the ability to promote and answer questions regarding the variety of products available to customers
  • Promote product sales by suggesting tie-in or promotional items to customers
  • Coordinate deliveries for customers
  • Maintain a high-level of customer service to internal and external customers
  • Accurately process customer sales and coordinate with accounting for credit applications, account issues and product look ups.
  • Maintain accuracy in closing cash drawer, completing paperwork and following all store closing and opening procedures
  • Maintain accuracy with regards to order entry for pickups, deliveries, etc
  • Proactively make store, product and team recommendations for overall store improvements
  • Maintain inventory on the shelves and assist in keeping the store clean and orderly
  • Follow all Kurtz Brothers, Inc. safety guidelines and complete incident reports immediately when required
  • Local travel to other KB sites may be required on an intermittent basis
  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
  • Other duties may be assigned.

Education and/or Experience
 
  • High school diploma or equivalent
  • 1-3 years' experience in performing general office skills
  • Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities preferred
  • Willingness to learn and grow within the role

Knowledge/Skills
 
  • Ability to operate a computer and cash register terminal
  • Flexible to work various hours during busy season (spring through early summer)
  • Good communication and listening skills
  • Friendly and positive demeanor with a focus on providing excellent customer service
  • Demonstrating initiative with regards to responsibilities
  • Attention to detail, accuracy, and follow through
  • Ability to multi-task and prioritize effectively
  • Friendly, positive, and willing to be of service to others
  • Able to quickly develop a working knowledge of Kurtz Bros., Inc. products and recycling
  • Attention to detail, accuracy, and follow through
  • Ability to ambulate around the site
  • Enthusiastic, with a drive for results
  • Ability to multi task and work in a fast paced environment
  • Proficiency in office IT suite (excel, word and PowerPoint) and ability to learn new programs/software

Environment
 
  • Required to sit, stand, lift, kneel, bend, type, use personal computer, telephone, and two way radio
  • Exposure to loud noises, hot/cold temperatures, dust, and other environmental factors
Compensation: $12.00 - $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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